Policy And Notices
Payment Terms And Refund Policy
This policy describes how featured listing payments work on ZamiiStay, what they cover, and when refunds or credits may be available.
1. What Featured Listing Payment Covers
A featured listing payment gives an approved listing extra visibility on ZamiiStay for a defined period.
- Featured listing duration
- 7 days
- Featured listing price
- Kshs. 200.00
- Placement type
- Homepage
2. What Featured Listing Payment Does Not Guarantee
Featured listing payment does not guarantee:
- Listing approval.
- Bookings.
- Agent interest.
- Rental income.
- Search ranking permanence.
- Contact requests.
- Successful negotiation.
- Offline payment or agreement completion.
3. Policy Compliance Required
Featured listings must follow ZamiiStay's Terms of Use and Safety / Listing Policy.
If a listing violates platform rules, ZamiiStay may reject, remove, hide, or suspend the listing even if the owner has paid for featured visibility.
4. Refunds
Refunds are handled as follows:
- If ZamiiStay cannot provide the featured placement because of a platform error, the owner may request a refund or replacement featured period.
- If the owner cancels before the featured period starts, ZamiiStay may offer a refund, credit, or rescheduling subject to platform policy.
- If the listing is removed for violating platform rules, ZamiiStay may deny a refund unless required by law.
- If the owner receives no inquiries, agent messages, or rentals, that alone does not qualify for a refund because featured payment buys visibility, not guaranteed business.
Refund requests should be sent to billing@zamiihub.org. Expected response time: Within 1-2 business days.